You can have any type of professional phone message recorded for your phone system. A “message” refers to a single audio file, usually around 20 seconds long, and can be used across your entire phone setup. This includes:

• On Hold messages
• Welcome greetings
• IVR / menu prompts
• After-hours messages
• Voicemail recordings

Whether you need a greeting, a menu, or a full on-hold experience, each message is recorded as a standalone audio file you can easily upload to your phone system.

Your callers will hear a fully produced On Hold Production, which combines multiple short messages with licensed music and optional sound effects. This production plays continuously while callers wait, helping you share helpful information, promote products or services, and create a more professional caller experience.

An On Hold Production usually includes 6 - 14 individual messages, each covering a different topic. These messages are written, voiced, and mixed to match your brand and phone system requirements.

For the best listener experience, we recommend updating your on hold messages regularly to keep your phone audio fresh, relevant, and engaging.

Yes! We simply replace your existing on hold audio (such as radio, chimes, beeps, or an internal music source) with a custom, professionally produced On Hold Production. This gives your callers clearer audio, branded messaging, and a more polished on-hold experience.

Yes, you can replace silence on hold with a professional On Hold Production. We can create custom messages that update your callers, promote your services, answer common questions, share important business information, and keep people engaged while they wait. Just get in touch with us and we’ll set everything up for you.

Mobile phones don’t support customised On Hold Productions, so you can’t play on hold messages or music from a mobile device. However, you can still personalise your caller experience. We can script, record, and produce a professional voicemail message for your mobile, giving your callers a clear, branded greeting when you can’t answer.

The cost of On Hold messages varies because every business has different needs. Your price will depend on factors such as:

• the type of callers you have
• how and where you’ll use your messages
• the phone system or PBX you’re using
• the number of messages included in your production
• your preferred voice-over style or language
• whether you need translations or multilingual recordings

We offer a range of packages to suit all businesses and budgets. Get in touch and we’ll provide a personalised quote, along with a free demo so you can hear exactly what your callers will experience before you buy.

Getting new On Hold messages or professional phone recordings is a simple, guided process. We handle everything from copywriting to voice overs and final audio delivery, so you get polished, ready-to-upload messages without the hassle. Here’s how it works:

Step 1 – Speak with us about your brand, callers, and requirements
Step 2 – Receive a free demo
Step 3 – Meet your dedicated Creative Coordinator
Step 4 – Discuss the topics you want included in your messages
Step 5 – Receive your script, professionally written by our Copywriters
Step 6 – Once approved, we record, mix, master, and despatch your audio
Step 7 – Upload your new messages to your phone system and you’re ready to go

You’ll have a complete On Hold Production and/or new IVRs, Auto Attendants, Welcome messages, and Voicemail recordings, all created to suit your business and caller experience.

You can get your On Hold messages recorded very quickly. Our turnaround times are among the fastest in the industry:

• 1 business day for scripting
• 2 business days to receive your recorded On Hold or IVR messages once the script is approved

In most cases, you can have fully produced phone audio ready to upload in just a few days.

If you need your audio urgently, we can fast-track your production. Just let us know your deadline and we’ll prioritise your project. Rush fees may apply, depending on how quickly you need the final recording.

No, you don’t need to write your script. Our team of professional Copywriters can create a polished, on-brand script for your On Hold messages, IVRs, Welcome greetings, or Voicemail recordings.

You’re welcome to be as involved as you like. You can:

• provide bullet points
• share key information
• send brochures or newsletters
• or simply share your website or social media links

We’ll take care of the writing and shape everything into a clear, engaging script that suits your business and callers.

Yes, you can choose to have music-only On Hold audio. We offer over 2,000 royalty-free music tracks, and we can recommend options that suit your brand, or you can browse our library yourself.

Keep in mind that while music helps fill the silence and keeps callers engaged, On Hold messages with professional voice-overs offer far greater marketing value. A voiced production lets you promote services, answer FAQs, highlight offers, and improve the overall caller experience in ways that music alone can’t.

Yes. Our On Hold equipment is specifically designed to connect to your phone system and operate 24 hours a day, 7 days a week, 365 days a year. Standard retail MP3 players aren’t built for continuous playback or commercial phone system compatibility, which means they can fail, distort audio, or stop working without warning.

Using our purpose-built hardware ensures reliable playback, consistent audio quality, and full compatibility with your phone system.

Your phone audio is delivered in the exact format your phone system requires, so it can be uploaded quickly and easily. Our purpose-built On Hold equipment connects seamlessly to almost any phone system, ensuring every caller hears your professionally produced messages the moment they’re placed on hold.

If you use an IP or cloud-based phone system, we’ll help you determine the correct file type, bitrate, and upload method. Our team will guide you through the simple process step-by-step, so your new audio is live and sounding great in no time.

Chat with us if you’re unsure what format you need – we’re here to help.

No problem – you don’t need to know what phone system you’re using. Our team has decades of experience working with every type of phone system, including analogue, digital, IP, cloud, and hybrid setups. We’ll identify what you have, confirm the correct audio format, and make sure your On Hold Production or IVR recordings work perfectly.

Just get in touch and we’ll take care of the rest.

Yes – we have a large selection of professional Voice Talent available. If you can’t find the perfect voice in our online library, just let us know what you’re looking for. We can tap into our extended network of voice-over artists and help you find the Talent that best suits your production, brand, or project.

We offer translation services in virtually any language. Simply tell us the language your script is currently in and the language you want it translated into, and we’ll prepare a quote for your project.

We can also record your translated script using professional Voice Talent in any language, giving you a fully localised, ready-to-upload audio file for your phone system.

Yes – we can create fully custom music for your brand. Our team produces original music and professional jingles, using a wide range of talented vocalists and unique musical styles. If you want to enhance your brand with a memorable, personalised sound, we can compose and produce it for you.

Get in touch to learn more about custom music and jingle production.

Yes – we provide professional voice-overs for TV commercials, radio ads, corporate videos, online content, e-learning, and more. Audio production is what we do every day, and our studio team has extensive experience delivering polished, broadcast-quality voice recordings for all types of projects.

Tell us what you need and we’ll match you with the right Voice Talent and production style.

Our office is located in Perth, Western Australia, but we produce audio for clients all over the world. You can work with us entirely online or over the phone – simply contact us via phone, live chat, or email and we’ll create and deliver your audio remotely. It’s fast, easy, and you won’t have to lift a finger.

You can get almost anything recorded. We offer a full range of professional voice-over and phone audio services, including:

• On Hold messages
• Welcome greetings
• Voicemail and After-Hours messages
• IVR and menu prompts
• Video voice-overs
• Public announcements
• E-learning narration
• Radio ads and podcasts
• Business presentations
• and much more

If you can imagine it, we can record it. Explore our full range of voice-over services here.

A Live Directed Voice Session allows you to join the recording in real time, either by video chat or audio call, so you can guide the Voice Talent as they perform. You can give immediate feedback on tone, pacing, pronunciation, and delivery, ensuring the final recording sounds exactly the way you want.

Because you’re directing the session live, you often eliminate the need for re-records, saving time and giving you complete confidence in the finished audio.

• Chat with our team on the phone by calling +65 6220 9839
• Talk to us on Live Chat
• Send an email to info@onhold.com.sg

An IVR message is the automated greeting or menu your callers hear when they reach your phone system. IVR stands for Interactive Voice Response, and it’s used to guide callers to the right person or department. An IVR may include welcome messages, menu options, after-hours messages, or voicemail prompts.

A well-crafted IVR message sets the tone for your caller’s experience, helps reduce wait times, and ensures callers reach the right place quickly.

An On Hold message should be about 20 seconds long. This length gives callers enough time to hear the key information without losing interest. Short, focused messages also rotate more effectively within your full On Hold Production, helping you keep callers engaged while they wait.

A good On Hold message grabs your caller’s attention quickly, delivers clear and relevant information, and finishes with a strong call to action. Effective messages are concise, engaging, on-brand, and give callers a helpful next step, such as visiting your website, asking staff for more details, or following you on social media.

We start by gathering interesting and relevant information about your business – either from the details you provide or from your website, social media pages, and other public sources. From there, we identify the key points callers need to hear, craft clear and engaging wording, and use emotive language to highlight your most important messages.

We then add captivating sound effects (where appropriate) to enhance the caller experience and ensure your message sounds polished, professional, and on-brand.

Learn more about our script-writing process here.

• Opening hours and location
• Alternative contact details i.e. email address
• Current promotions/offers
• History of your organisation
• Products on offer
• Services you provide
• Awards and achievements
• FAQs and turn-around times

Yes – we can provide sample On Hold message scripts, plus much more. Simply speak with our team and we’ll send you a free demo, giving you a clear idea of how a full On Hold Production sounds and what we can create for your business.

• Welcome
• Menu (Press 1 etc)
• After Hours
• Busy
• Voicemail
• Public Holiday Closure

An IVR message should ideally be around 20 seconds long. This length keeps callers engaged while still giving them the information they need. Your IVR can be shorter or slightly longer depending on how many details or menu options you include, but it’s always best to keep messaging clear, concise, and easy to follow so callers don’t lose interest.

Messages On Hold helps you turn wait time into valuable marketing time. We’ve been industry leaders for decades, and our team of professional Copywriters, Studio Engineers, Creative Coordinators, and world-class Voice Talent create high-quality audio that enhances your caller experience and strengthens your brand.

Businesses use Messages On Hold to keep callers informed, reduce perceived wait times, promote services, and present a more professional image – all while improving customer satisfaction.

Yes, you can absolutely get a professional voicemail greeting for your mobile phone. A high-quality voicemail is essential for any business, as it lets callers know you’re unavailable while still showing that you value their call. A polished voicemail message sets the right tone, reinforces your brand, and reassures callers that you’ll get back to them as soon as possible.

Speak with our team to get your custom voicemail recorded today.

Yes – you can choose from a wide range of professional Voice Talent for your project. If none of the voices in our online library feel like the right match for your brand, just let us know. We can tap into our extended external network to help you find the perfect voice for your audio, no matter the style, tone, or language you need.

Visit our Voice Talent library to start browsing.