Frequently Asked Questions

The term “message” refers to a singular audio recording. These average around 20 seconds in length and can be used in various ways including:
We can write, record, and produce an On Hold Production, which is a combination of multiple messages, mixed together with music and sound effects, to play to your callers while they’re on hold. We recommend using between 6 and 14 messages, covering various topics throughout your production.

You should change your messages regularly to keep your phone audio fresh and your callers engaged.
Yes! We'll simply replace your current on hold audio with a new, customised, and professionally recorded production.
Yes! Update your callers, advertise promos, share important business details, answer FAQs, and more, simply by getting in contact with us today.
Unfortunately, mobile phones don’t have the ability to operate customised On Hold productions. However, we can script, record, and produce a personalised voicemail message for your mobile instead.
Costs vary based on numerous factors:
  • the type of callers you have
  • the way in which you’ll use your messages
  • your phone system
  • the number of messages you’d like
  • the language of the voice over
  • any translation requirements
We offer different packages to suit all types of customers and budgets. Get in touch today and we’ll provide you with a personalised quote asap. We’ll also send you a free demo, so you can try before you buy!
In just a few simple steps you’ll have a brand new On Hold Production and/or professional IVRs, Auto Attendants, Welcome and Voicemail messages.

Step 1 – Speak with us to discuss your brand and requirements
Step 2 – Receive a free demo
Step 3 – Meet your dedicated Creative Coordinator
Step 4 – Discuss your desired topics
Step 5 – Receive your script - written by our Copywriters
Step 6 – Once approved, receive your audio - recorded, mixed, and despatched by our Studio Engineers
Step 7 – Finally, upload your new messages to your phone system
Just a few days! Our industry-leading turnaround times are as follows:
  • One business day for scripting
  • Once approved, allow two business days to receive your on hold or IVR messages
That’s fine. Let us know and we’ll fast track your production. Note, rush fees may apply.
No. We have a team of professional Copywriters on hand to create the perfect script for your brand. However, you’re welcome to have as much creative involvement as you’d like.

Provide bullet points of key information to include, send company brochures or newsletters, or simply send us your website and/or social media links and we’ll take care of the rest.
Yes! We have more than 2,000 royalty-free music tracks on offer. We’re more than happy to make recommendations that we think would suit your brand, otherwise, feel free to browse our library. However, while our music is guaranteed to give your callers some entertainment while on hold, On Hold messages voiced by our professional Voice Talent offer unparalleled marketing opportunities that you won't find anywhere else!
Yes. Our equipment is designed to be connected to your phone system and running 24 hours a day, 7 days a week, 365 days a year. A generic retail MP3 player, or similar, is not designed with this capability and functionality.
Our state-of-the-art On Hold equipment connects seamlessly to any phone system, regardless of the type you use. Our specially designed equipment ensures that every caller on hold hears your professionally produced content. If you have an IP or cloud based system and are unsure about the required format, no need to worry! Our team is here to help you determine the right file format and guide you through an easy recording upload process. Chat with us today!
That’s where we come in! We have decades of experience dealing with all types of phone systems. Regardless of what system you have, we'll make your On Hold Production or IVR dreams possible. Contact us to get started.
Yes! If you can’t find a Voice Talent in our extensive online library that you feel suits the production or project you're working on, chat with us about your requirements and we’ll see what we can do. We'll delve into our extended network to find the Talent that’s right for you.
All of them! Just tell us what language your current copy is in and the language you'd like to translate it into, and we'll provide you with a quote for your project. We can also voice scripts in any language too!
Yes. We also produce jingles – with an array of exceptional voices and unique music options, why not sell your brand musically? Get in contact with us to find out more.
Yes! Audio production is our bread and butter, and our studio team has experience producing all types of voice-overs. So, whatever your project may be, you can rest assured knowing your audio will be expertly produced to the highest quality. Let us know what you’re looking for today.
From On Hold and Welcome, Voicemail, and After-Hours messages, to video voiceovers, public announcements, e-learning voiceovers, radio ads, business presentations, podcasts, and more, if you can dream it, we can do it! Check out all our voiceover services here.
With Live Direction, you can tune in via video chat or audio call, and play an active part in your recording session, meaning you can provide feedback in real-time and enjoy peace of mind knowing you’ll be getting the exact voice delivery you’re after. This means you can even avoid the hassle of re-recordings!
IVR messages are the first thing your callers will hear – whether this be in the form of a welcome message, an afterhours message, a voicemail, or menu options, so a well-crafted IVR message could make all the difference to your callers’ experience.
We recommend keeping on hold messages to about 20 seconds in length. This is enough time to give callers the desired information without them losing interest.
A good on hold message captures the callers attention early on. It then provides the desired information and ends with a call to action so the caller knows what steps to take next. This might be to visit your website, ask staff for more details, or Like your Facebook page.
We take interesting and relevant content about your business – you can provide this or we can source it from your website and social media pages. We then choose the key points, use emotive language to highlight these points, and add in some captivating sound effects. Find out more here
  • Opening hours and location
  • Alternative contact details i.e. email address
  • Current promotions/offers
  • History of your organisation
  • Products on offer
  • Services you provide
  • Awards and achievements
  • FAQs and turn-around times
Yes, and more! Speak with our team and we’ll arrange a free demo to be sent to you. This will give you an idea of just what we can do with an entire production!
  • Welcome
  • Menu (Press 1 etc)
  • After Hours
  • Busy
  • Voicemail
  • Public Holiday Closure
We recommend keeping IVR messages as close to 20 seconds as possible. However, length can vary depending on how much information you’d like to include – just remember, callers will lose interest after a certain point. Therefore, it’s best to keep messages short and concise.
We’ve been industry leaders for decades, so it’s safe to say we know what we’re doing! Our client satisfaction rate is off the charts, and our team of copywriters, studio engineers, and creative coordinators are the best in the business – not to mention our Voice Talent are world-class.
Yes! A professional voicemail is vital for any successful business. Voicemail messages are a great way to let callers know you’re unavailable but that you value their call and will get back to them as soon as possible. Speak with our team to get started on this today.
Yes. We have an array of professional Voice Talent available to record your audio project. However, if you don’t think any of our voices are right for your brand, let us know and we’ll look into our external network to find you the perfect fit. Visit our Voice Talent library to browse our voices.

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If you've got a creative flair, coupled with a sharp eye for detail, and looking for some fun work with fantastic people, then we want you on board! Send us an email or have a chat with us to see what positions are currently available.