Why On Hold?

  • More than 70% of business calls are placed on hold, according to data collected by AT&T.
  • Callers stay on the line up to 25% longer when listening to messages on hold instead of silence or background music, and 17% longer than when listening to the radio, according to Infomax.
  • 88% of callers preferred messages on hold to other on hold options, according to MaxiMarketing.

Providing information on hold results in a 40% increase in caller retention on hold, plus a 15% increase in enquiries and a 12% direct increase in sales for products and services mentioned on hold, according to US West Communications Study.

Background Music

Scripting

Voice Over Artists

Great service starts when you press the on hold buttonGET FREE DEMO

Words have power

Point us in the right direction,
and let us do all the work!

  • Writing professional, polished and engaging on hold messages takes expertise. Our professional copywriters are experts in crafting messages to reflect your organisations brand and values.
  • Our stable of 60+ professional voice-over artists ensures the perfect voice match for your brand.
  • We'll record your messages in one of our 7 onsite, state-of-the-art recording studios. Then we'll mix your recorded messages with music from our 2,000+ track original, royalty-free music library.
  • We'll do all this with super fast turnaround times and outstanding customer service.

Can be combined with:

"Thank you! It has been a wonderful experience working with you!"

Choo Hong Peng

Realtimme Business Consulting

"It's fantastic. You always make everything so easy! Please tell the team they are fabulous - always so fast and professional."

Evelyn Santoro

Uniting

"We are very happy with the result. We also loved the sound effects! I very much appreciate all your assistance. Again, many thanks."

Gillian Dixon

Whitfert

What is On Hold Messages - strategic marketing messages that play to your callers while they’re on hold. Designed to inform, educate, and entertain your callers and keep them happy while they wait.

Other Frequently Asked Questions

An effective on hold message is clear, engaging, and informative. It welcomes callers, sets expectations, shares useful information about your business, and reflects your brand tone. The goal is to reduce caller frustration, improve the waiting experience, and keep callers engaged rather than hanging up.
Most on hold messages work best when they are around 20 seconds / 50 words long. This allows enough time to communicate key messages without sounding repetitive. Multiple short messages, combined into a production, help keep content engaging during longer wait times.
On hold messages should be updated whenever information changes or becomes outdated. Seasonal content, new products, services, or promotions should be refreshed as needed. Regular updates help keep messages relevant and engaging for repeat callers.
Yes. On hold messages are an effective way to promote products, services, specials, and seasonal offers. Our copywriters are experts when it comes to promotional messages – ask for a demo today.
Yes. Professional scriptwriting is included in our service. Our copywriters can write the script, structure the message flow, and sequence multiple messages as required.
Yes. All on hold messages are tailored to match your brand voice, language, and terminology. Whether your brand is professional, friendly, conversational, or corporate, the messaging and voice style are aligned accordingly.
Yes. On hold messages are a good place to include essential information such as opening hours, call recording notices, billing details, safety notices, or compliance statements. Let us create a demo to show you this in action.
Yes. Multiple on hold messages can be created and rotated to prevent repetition for callers on longer hold times. Rotating messages help keep content engaging and allow you to share more information without overwhelming the listener. Multiple messages also mean multiple opportunities to sell!
To get started, we typically need a brief overview of your business, key services, any specific information you want included, your preferred voice style, and details of your phone system. Alternatively, just provide us with your web address and our copywriters will script from there.
Yes. We deliver on hold audio in phone-system-ready formats commonly used by Australian business phone systems. If you provide your system details, we ensure the files are correctly formatted for easy upload and use.