Taking Hold of Customer Attention

Every interaction with the customer counts. And yet, there’s one interaction that many businesses take for granted, the simplest contact a customer has with a company - a call! This missed opportunity is what sparked the idea that became the basis of Messages On Hold, which has since spread to provide innovative telephone audio to 22 countries in over 25 languages!

Messages On Hold Singapore Hands
About Kym Illman

The Mogul of On Hold Messages

Kym Illman | Founder | Managing Director

Kym Illman started as a man with an idea - a pretty good one. To provide companies with creative and original On Hold Messages that would impress callers more than ever before.

It may have begun as a one-man operation run out of a spare bedroom, but a few decades on, Kym successfully turned the business into the biggest telephone audio provider in the Asia-Pacific. Kym also launched the training platform Canity, marketing ventures MessageVision and videoupdate.me and The Groove Gallery, which, together with Messages On Hold, make up The Message Group.

Get to know more about Kym at www.kymillman.com.

Messages On Hold
locations worldwide
Scripting turnaround
voice-over artists
Years as an
industry leader
Productions scripted,
voiced & mixed
Royalty-free tracks
in our music library

Why On Hold?

Businesses work extremely hard to attract customers’ attention – and yet the attention of customers waiting on hold is squandered with boring, uninteresting messages and bland, repetitive music. Innovative on hold messages set businesses apart, and our passionate, creative teams work hard to ensure that every second a client spends on hold is a second spent getting to know and love the business they’re waiting for.