SIMPLIFYING IVRs Brought to you by Messages On Hold 20 tips to take your IVR from drab to fab
IVR systems have a reputation for frustrating callers rather than helping them. If you don't want to make the same mistake follow these 20 simple rules. And keep reading if you have a VoIP, IP-enabled, Hosted-PBX or Auto-Attendant system - these tips apply to you too!
CALL FLOW TIPS >>
How many levels is right for your system? Is there such a thing as too many? What should you do when someone makes an "invalid entry"?
SCRIPTING TIPS >>
How do you script your prompts so they're easy to understand and follow? What does "writing for the ear" mean? Why is language so important?
VOICING TIPS >>
Is one voice, two voices or several voices best? Who should you use to voice each prompt? What do callers listen for in a voice?