IVRs That Callers Love!
Our expertise in scripting and voicing Interactive Voice Response menus for every platform – be it touch tone systems or speech self-service – will result in callers who actually enjoy interacting with your IVR. Even the most basic touch tone system can be made to feel warm and customer-focused with the right script and voice selection.
IVR Crimes Against Callers
Without even knowing it, your Interactive Voice Responses may be working against you. A few of criteria we look at when addressing your IVR include:
- Voice Selection Do you have a teenager from your contact centre addressing a predominantly middle-aged audience? The depth and breadth of our voice talent means we have the perfect voice to match your brand and callers.
- Quality of Read: Does the voiceover artist sound full of life and vibrancy, or bored and ready to go home after a long day in the office?
- Tailored Scripting: Are your prompts scripted for the ear so they're easy to understand? We can also show you how to insert subtle up-sell sentences that prompt callers to take up your offers without feeling like they are being 'sold to'.
- Overall feel? We put ourselves in your caller's shoes by asking the question "Does it feel like I've called a company that cares or a machine that's incapable of caring?"
Happy customers stay customers. By making some carefully considered changes to the scripting and voicing of your prompts, we can help you deliver a more streamlined, friendly and branded caller interaction that encourages repeat calls and increases customer loyalty. Request a Free Before & After Demonstration.
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