Delivering Better Customer Experiences inside IVR
Every day millions of customers are required to call a contact centre on the telephone. Most will be required to interact with an IVR system that they consider to be poorly voiced, difficult to understand and unnecessarily complicated to follow. At Messages On Hold we’re changing that one contact centre at a time by bringing the missing piece to the IVR puzzle – professional voice and scripting services that enhance the caller experience.
IVR Call Centre Services & Solutions:
Creative Scripting: IVR scripts, menu prompts, call flow scripting and promotional messages
Professional Voicing: Male and female voiceover artists on hand to professionally voice your audio prompts, call flow and recorded messages for IVR, VoIP and PaBX phone systems
Voice Branding & Audio Branding: Professional Voice Branding and Audio Branding services for large contact centres with high inbound call traffic and sophisticated IVR systems
Audio Branding Your Interactive Voice Response System
In the latest Avaya Contact Centre Consumer Index for Asia Pacific, 75% of respondents surveyed said the phone is the most frequent means they use to contact a company, over email (9%), internet (8%), visiting the store/branch (6%) or SMS (1%).
You may have one of the most sophisticated IVR systems on the market, but if the recordings are of a sufficiently poor standard, your customer experience is being compromised before each call is even connected!
Our team can show you why Audio Branded Voice Recordings are the fast, easy and cost-effective way to prevent caller dropouts and increase customer retention. Now click for part 2: IVRs That Callers Love!
Facebook