What is Dynamic On Hold Messaging?
Dynamic On Hold Messaging does away with the notion what's good for one caller is good for every caller. Instead, it lets you play each customer targetted messages based on certain criteria such as their menu choice (whether they pressed 1 for sales or 2 for service), or buying history. The secret to successful messaging is to engage the customer…and the best way to engage is to remain relevant. After all, you're wasting your time trying to sell ice to an eskimo.
Customers Prefer Dynamic On Hold Messages?
The 2007 Genesys Global Consumer Survey found that 84% of consumers want to hear about a company's additional products and services. What they like even more however, is when that messaging applies to them on a personal level. With Dynamic On Hold Messages your contact centre empowers your sales team by informing callers about those things in your business that apply best to them. Click here to learn how your company can enjoy greater customer loyalty and higher customer retention rates with Dynamic On Hold Messages.
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